HearForm was designed and developed by professionals who have walked in your shoes. Today we help over 1700 offices make the best of their day.
HearForm began development 22 years ago to fill a need for Dispensers, Audiologists and dispensing E.N.T. offices.
Throughout the past 22 years, hundreds of our clients have added their experiences, wisdom and good ideas to enhance HearForm Software significantly.
Michael Huskey, developer of HearForm, has owned and operated three offices in San Diego County and dispensed over 7,000 hearing instruments and performed over 15,000 hearing evaluations over the past 30 years. He has experienced many of the needs of small to mid-size practices.
Additionally, Michael worked for one of the top 6 hearing aid manufacturers for 10 years, helping to build practice efficiency and productivity. He has traveled to hearing aid offices in almost every state/province in the United States and Canada. Doing so has helped him to enhance HearForm to meet the needs of hearing healthcare practices.
Michael Huskey, President, HearForm Software, LLC
Company Statement - December 27, 2012
HearForm Software, LLC is owned by Michael and Nila Huskey and is based in Northport, Washington.
HearForm is a small family owned company and its representatives are primarily family members of Michael Huskey. HearForm Software, LLC does not have a retail store front. Each representative works from his or her well equipped home office. We do not want to represent ourselves as something we are not.
This arrangement allows for the greatest flexibility and has allowed us to keep our software affordably priced for the past 20 years. Our competitors generally work from a retail establishment and therefore need to charge mandatory monthly fees for support. HearForm’s support plan allows you to purchase segments of support as needed, with no expiration of those segments until they are used.
Our competitors charge a mandatory monthly support and/or rental fee.
TIMS charges a mandatory $720 per year for a support plan (on top of the actual software purchase price.) If you do not pay this fee, TIMS will disconnect your previously purchased software, rendering it useless.
Sycle.net and BluePrint have never-ending monthly charges of $149 per office plus extra fees for other services like correspondence, e-billing and report writing, among other fees.
After 10 years of TIMS support fees you will have paid an additional $7,200 and still be required to pay $720 per year to use the software. (This is in addition to the initial purchase price of the software.)
After 10 years of Sycle.net and BluePrint fees, you will have paid approximately $18,000 plus a high number of other fees and still own nothing.
HearForm’s philosophy is this…
No company can offer the best software for the lowest price and be available to support that software at any time. We have made a decision to offer support and training that is significantly more affordable than our competitors, but that support may not be available immediately. We have a limited staff and simply cannot afford to keep a large staff commitment if we do not charge mandatory monthly fees.
There are days that we receive one or two support calls for the whole day. Other days we receive 10 to 30 calls. It is simply not cost effective to have 10 employees on payroll to handle the relatively few times that we receive a large number of calls at one time. Those customers that choose to work with HearForm should know that because your support costs are so much less expensive with HearForm, you may have to wait longer than you might prefer.
In our industry, Starkey and Siemens both had support staff of 20+ employees for their software. Both companies lost millions of dollars supporting their OMS. Siemens made the decision to stop supporting Practice Navigator two years ago. No help whatsoever is now available from that very large company. Starkey has now made the decision to stop losing 3 million dollars a year and shut down ProHear OMS.
Both of these profitable companies could not support their customers without losing a significant amount of money every year. Sycle, TIMS and BluePrint can only support their customers with an ongoing mandatory fee structure.
Most HearForm customers do not want to keep paying for their software forever. Therefore, since none of us software companies can offer instant support for a low cost, we choose to offer support on an appointment basis. This seems to be the best overall balance for the vast majority of our customers.
The choice is this…
+ HearForm is by far the most powerful software in the audiology community
+ HearForm is by far the most affordable over time
+ HearForm support is the least expensive and the most personal
- HearForm support has some immediacy restrictions
- Entry level software features
- Most Expensive over time
- Mandatory support fees are ongoing
+ Allows for a larger support staff that will likely be available more often
It is however, important for you to know that HearForm is a software based company, as opposed to a service based company. Our primary product is HearForm Software. Purchasing HearForm software does not mean that we in any way become the employees of our customers. We cannot offer IT based services to our customers. In the same way that Microsoft does not take responsibility for your basic IT needs, HearForm will only support a very limited role within your computer needs. We do not support your network or networking issues. We do not support hardware related issues. We are not responsible for printers, scanners, mice, keyboards or any other physical hardware.
While a back-up script/macro button is a part of HearForm, HearForm requires that you take responsibility to maintain a sufficient back-up routine. A battery back-up (Interruptible Power Supply or UPS) is strongly recommended for the host computer and is the responsibility of the customer.
Thank you for reading this statement.
Michael K. Huskey, President, HearForm Software, LLC
HearForm is a family owned company.
Nila Huskey takes care of much of the work behind the scenes. Nila has been actively involved in the hearing healthcare industry for over 30 years and has traveled through much of the United States with a major hearing aid manufacturer. Nila has seen and learned firsthand what typical hearing dispensing/audiology and ENT based practices need to provide an efficient office workflow.
Andrew Fallon, Au.D. has a bachelors degree in computer science and his Doctor of Audiology. Andrew has practiced for in an ENT office for over 10 years and brings both advanced hearing healthcare experience and a high level of computer knowledge to our company.
Katrina, who is the gatekeeper for HearForm, has served as the office manager for two separate hearing care practices for over 15 years. Katrina also served as a clerk in the California municipal court system. Katrina is uniquely qualified in both customer management and has grown up in the hearing aid industry since the early 1980s.
Byron has also grown up in the hearing aid industry and has worked for HearForm since 2002. Byron is just about to graduate from the University of Missouri, Kansas City, with his bachelors degree in communications. Byron has both the mannerisms and computer skills needed to provide first-rate customer service. Byron is also responsible for our website.
Like Byron, Whitney has also grown up in the hearing aid industry and has worked part-time for HearForm since 2006. Whitney is in charge of Social Media as well as some day-to-day customer attention. She attends college at Eastern Washington University.
Joy became a licensed dispenser in California in 1981. Under her ownership and management, her San Diego based offices won the prestigious Western Regional Award from Beltone Electronics. She has personally helped thousands of patients with their hearing healthcare needs and brings significant experience and expertise to our company.
If you're ready to make an excellent investment in your business today, we're ready to help.
We can convert your current data and have your office up and running by the next day.
We think it's a good idea to let you see lots of big screenshots of our software.
Our competition shows only small images and ask for your personal information before letting you take a deeper look.